To edit this page simply login to the control panel, click the Website Content tab and choose the View Web Pages option. Click Edit next to the Shipping & Returns page and you can change this text. A sample returns policy is shown below which you can edit as needed.
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shShipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
All our products have a 14 day guarantee, if you purchased the products from us. If you purchase our products from a store or distributor, you must return the product to them for a refund. If you are not satisfied with any of our products, simply return them within 14 days of the date of your Sales Receipt/Invoice along with the original Receipt. This does not include S/H to or from you. NOTE: * No Returns are accepted without a "return authorization number" that you obtained from our customer service department. If for any reason you wish to return an item please call us at 905-830-1388 to obtain this return number.
Opened Merchandise: If for any reason you are not satisfied with the product you purchase, then you will be credited at 50% of the purchase price. If more than 1/4 of the product has been used, a refund will not be granted. (Excluding larger items like, Qts. and Gallons of Oil; no refund is available for these opened items) Once we receive the package back a determination of refund amount will be made. Freight charges are excluded from refunds.
All Unopened Merchandise: Call us and send the merchandise within 14 days for a full refund of the purchase price(less shipping/handling charges). Only one opened package of any product is eligible for return. All others of the same product must be in a factory sealed container for refund.
Packages refused at the time of delivery will be considered a return and are subject to a 15% restocking fee.
After 30 Days: There are no refunds after 30 days of the date of your Sales Receipt/Invoice.
Shipping/Handling Fees are not refundable under any circumstances. Shipping Charges for expidited Federal Express delivery, Priority Mail, or UPS express services which are delayed due to bad weather are NOT refundable .
ipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.