Policies
Privacy Policy:
All Naturals Cosmetics Inc. (ANCI) is committed to protecting your privacy. Our policy is to keep the personal information we receive from our site completely confidential and use solely for internal purposes. We will not share your personal information or sell your personal data with any other parties.
Collection of your Personal Information:
The personal information we collect may include your name, title, company or organization’s name, e-mail address, and phone number. We may collect certain information about your visits, such as the type of browser you use, the date and time you access the site, and the pages that you access while at the site. This information is used for administration purposes and to help optimize our website.
How we use your Personal Information:
We may use your personal information to provide you with important information about the product or service that you are using, including critical updates and notifications. Additionally, we may send you our newsletter.
Subscribe to our Newsletter:
Our newsletter delivers exclusive promotions, sales, and updates straight to your inbox. If you would like to subscribe to our newsletter – click here. You are welcome to unsubscribe to our newsletter at any time, by clicking the unsubscribe button at the bottom of our newsletter or by personally advising us to remove you from our contact list using the Contact Us Form
Questions:
If you have any questions about this Privacy Policy or concerns about the way we process your personal data, please contact us using the Contact Us Form.
We may occasionally modify this privacy statement. All such changes will be reflected on this web page.
Refund/Return Policy:
All our products have a 30-day refund/return guarantee when purchased from our website.
If you purchase our products from a store or distributor, such as Wal-Mart, Shoppers Drug Mart, or Pharmaprix, you must return the product to them for a refund and follow their refund regulations.
To return when purchased from our website- if you are not completely satisfied with any of our products, simply return them within 30 days of the date of purchase along with the original receipt and we will refund the price of the product completely. You will still be responsible for shipping costs.
Opened Merchandise:
If 1/3 of the original content has been used, we will grant a refund of 50% of the purchase price. You will be responsible for shipping/handling costs. If more than 1/2 of the product has been used, a refund may not be granted.
Unopened Merchandise:
If returned within 30 days of purchase, a full refund of the purchase price will be granted. You will be responsible for shipping costs. Full refunds are only applicable to unopened packages of any product.
Packages refused at the time of delivery will be considered a return and are subject to a 15% restocking fee.
There are no refunds after 30 days of the date of your sales receipt/invoice.
Shipping/Handling Fees are not refundable under any circumstances. Shipping charges for expedited Federal Express delivery, Priority Mail, or UPS express services which are delayed due to bad weather are NOT refundable.
NOTE: * Returns are not accepted without a “return authorization number” that can be obtained by calling- 705-719-2750 or emailing- allnaturals@allnaturalscosmetics.ca to obtain this return number. We thank you for your interest in our company, services, and products. We have provided below some answers to frequently asked questions and should you have other questions that were not answered, please ask us your question using the Contact Us form
Company FAQ
- Who started All Naturals Cosmetics Inc.?
All Naturals Cosmetics Inc. was started in 2002 by Lanre Tunji-Ajayi, (Land-ray Tun-gee Ajay- e) and Timothy Tunji-Ajayi. Having grown in Sub-Saharan Africa and with the extraordinary exposure to the healing wonders of African Shea Butter, both Lanre and Timothy found it easy to combine a passion for nature with their pioneer spirit and create their first 100% Afrikan Beauty’s Original Shea Butter in Toronto, Canada in 2002. From this point on they began a life dedicated to the healing and beauty of mankind. All Naturals Cosmetics Inc. is proud to be a Canadian, family-owned business. - Where is the Headquarters for All Naturals Cosmetics Inc.?
We are located at 18-220 Bayview Dr. Barrie, ON. We are proud to be a Canadian local small business. - Can I distribute your products?
Distributors represent the link from us (manufacturers) to the end-user. If you are in the beauty industry and would like to add All Naturals Line to your products, please contact us at 705-719-2750 or allnaturals@allnaturalscosmetics.ca. Please refer to Third-Party Distributors
Q: What is this company doing for the community?
We are driven by a commitment to sustainability, fair trade, diversity, and equity, and to alleviate pain and suffering. We are proud to support our community, from a local as well as global perspective. You can read about the work we do here: Making A Difference.
Q: Does All Naturals offer a tour of its facility?
At this time we do not offer facility tours. Thank you for your understanding and co-operation.
Service FAQ
Q: Do you offer private labeling opportunities?
Yes, we do! We are proud to bring our famous and well-loved natural, organic and clean beauty and personal care products to entrepreneurs. All Naturals Cosmetics Inc. provides contract manufacturing opportunities for both start-ups and larger, more established companies. Products are formulated, packaged, and labeled at our site. Alternatively, some companies may choose to buy our products in bulk. We have a growing list of in-house items which can be re-packaged into your own unique jars and bottles as needed. Click here to find out more about our private labeling services.
Q: Are there any concerns about bottling?
All products are prepared and packaged under the strictest conditions with excellent quality control mechanisms in place to ensure safety. All sanitization of containers, utensils and equipment are performed on a regular basis. 25% bleach solution is used to rinse and sanitize daily. The work environment is carefully monitored and controlled on a daily basis to ensure no contamination. We are very proud of our commitment to safety, hygiene, and cleanliness.
Products FAQ
Q: Where are your products made?
We are proudly Canadian! Our products are manufactured in-house in our facility located in Barrie, Ontario. Ingredients are sourced from across the world – with a commitment to fair-trade and sustainability – including our 100% raw, unrefined organic by nature Shea Butter from the Apaola farm in Nigeria, West Africa, and Ghana; Argan oil from Morocco, North Africa, and Babassu oil from the Amazon Rainforest. We are proud to support women farmers and workers from around the world. Have you ever wondered how our amazing Shea Butter is made? Click here to see our Apaola Shea Butter Making Process.
Q: Help! What should I do if I experience an adverse reaction to your products?
It is rare that clients experience adverse reactions to our products. However, because sensitivities vary from individual to individual, you may experience a mild allergic reaction (eg. a rash or redness). If this occurs, we advise you to stop using the product immediately. Thoroughly rinse the affected skin with water. If symptoms persist contact your health care provider. Please refer to our refund policies above on how you can return products and obtain a refund.
Q: Are your products suitable for vegans and vegetarians?
The majority of our ingredients are naturally vegan and vegetarian. All of our products are animal-friendly, ethically sourced, and fair trade. Most of our ingredients are also Halal and Kosher. However, we do carry a few products containing beeswax and lanolin. As such, we encourage you to review the ingredient list of each product before using it. Also, here is a handy guide to help you understand the INCL names of the ingredients we use here at All Naturals Cosmetics Inc.
Q: Are your products hypoallergenic?
We avoid the use of ingredients that are known as common skin-irritants as much as possible.
Q: What is the shelf life of these products?
All products carry a minimum of 2 years shelf life except where otherwise indicated.
Q: Do you use fragrances in your products?
Our products contain natural essential oils. However, a few of our products may contain a low concentration of fragrances.
Q: Do you offer international shipping
Yes.
Q: How long does shipping take
Shipping times depend on whether you select expedited or regular shipping. We try our best to ensure that products are shipped as quickly as possible from our facility. However, due to COVID-19, there may be delays experienced by the carrier.
Q: Do you offer Social media affiliate marketing?
Get in touch with us personally at allnaturals@allnaturalscosmetics.ca if you have any questions about social media affiliate marketing! We would love to partner with you.
Q: Can I follow All Naturals Cosmetics Inc. on social media?
Absolutely! Follow us on Twitter, Instagram, and Facebook.
